Shipping Policy

At NIRAMAYU, we are committed to delivering your natural and herbal care products safely and conveniently to your doorstep. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order on www.niramayu.com, you agree to the terms mentioned below.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing your order.

Orders are generally processed within 1–2 business days.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Before dispatch, our team may verify your:

  • Name

  • Mobile number

  • Shipping address

  • Order details

  • Payment information, where applicable

We reserve the right to contact you for order verification if required.

2. Shipping & Delivery Time

After your order has been dispatched, delivery usually takes approximately:

3–7 business days depending on your location and courier service.

Delivery timelines may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Festivals and peak shopping periods

  • Natural calamities

  • Transportation disruptions

  • Remote or difficult-to-reach locations

The estimated delivery time is indicative and does not constitute a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

The shipping fee may depend on:

  • Order value

  • Package weight

  • Delivery location

  • Shipping method

  • Promotional offers

From time to time, NIRAMAYU may offer free shipping or special shipping offers on selected orders or during promotional campaigns.

Any applicable shipping offer will be clearly communicated at the time of purchase.

4. Order Tracking

Once your order has been dispatched, you will receive shipping information through the contact details provided during checkout.

Depending on the communication method available, we may send:

📦 Order confirmation
🚚 Dispatch confirmation
🔎 Tracking number
📍 Tracking link
📅 Estimated delivery information

You can use the tracking information provided to monitor the progress of your shipment.

5. Courier Partner

NIRAMAYU may use one or more third-party logistics and courier partners for delivering orders across India.

The courier partner may be selected based on:

  • Delivery location

  • Package size and weight

  • Service availability

  • Delivery speed

  • Operational requirements

Courier partners may change from time to time without prior notice.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at the time of placing the order.

Please ensure that the following information is correct:

  • Full name

  • House/Flat/Shop number

  • Street/Locality

  • City

  • State

  • PIN code

  • Active mobile number

NIRAMAYU will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned to us because of an incorrect address, customer unavailability, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping the order.

7. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policy.

Please ensure that someone is available at the delivery address to receive the package.

The courier partner may contact you by phone before or during delivery.

If you are unavailable during delivery, please coordinate directly with the courier partner where possible.

8. Delayed Delivery

Although we make every reasonable effort to deliver your order within the estimated timeframe, certain circumstances may cause delays.

These may include:

  • Heavy rainfall or extreme weather

  • Floods or other natural disasters

  • Strikes or transportation disruptions

  • Public holidays

  • Festival-season shipment volumes

  • Government restrictions

  • Remote-area delivery issues

  • Courier operational delays

  • Incorrect address or contact information

  • Unforeseen logistics issues

In such cases, NIRAMAYU will make reasonable efforts to assist you and provide available tracking information.

9. Damaged Package at Delivery

We take reasonable care to pack products securely before dispatch.

If you receive a package that appears severely damaged, opened, tampered with, or leaking, please:

  1. Take photographs/videos of the package before opening it.

  2. Record the condition of the outer packaging.

  3. Open the package carefully and check the products.

  4. Contact NIRAMAYU customer support as soon as possible.

Please provide:

  • Order number

  • Photographs/videos

  • Description of the issue

  • Images of the product and packaging

This information helps us investigate the issue with our courier partner.

10. Missing or Incorrect Products

If you receive:

  • A missing product

  • An incorrect product

  • A damaged product

  • A product different from what you ordered

please contact us as soon as possible after delivery.

Please mention your order number and provide photographs/videos of the package and products received.

Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Failed Delivery / Returned Shipments

An order may be returned to NIRAMAYU by the courier partner in situations such as:

  • Incorrect address

  • Incomplete address

  • Customer unavailable

  • Customer refusing delivery

  • Incorrect or unreachable mobile number

  • Multiple unsuccessful delivery attempts

  • Refusal to accept the parcel

  • Other courier-related delivery restrictions

If the order is returned to us, please contact our customer support team.

For re-shipping, additional shipping charges may apply depending on the circumstances.

12. Cash on Delivery (COD) Orders

Where Cash on Delivery is available, customers may be required to confirm their order through phone, WhatsApp, SMS, or another verification method.

NIRAMAYU reserves the right to cancel or restrict COD orders where appropriate, including repeated failed deliveries or suspicious ordering activity.

The customer must pay the complete amount due to the courier partner at the time of delivery.

13. Prepaid Orders

For prepaid orders, payment must be successfully received before the order is processed for dispatch.

Once payment is confirmed, the order will be processed according to our standard processing timelines.

If there is an issue with payment confirmation, our team may contact the customer for verification.

14. Delivery to Remote Locations

NIRAMAYU aims to serve customers across India. However, delivery availability and timelines may vary for remote or difficult-to-service locations.

Additional delivery time may be required for certain PIN codes.

If delivery is unavailable to a particular location, we may contact you to discuss the available options.

15. Multiple Products in One Order

We generally try to dispatch products from the same order together.

However, depending on stock availability, logistics requirements, or operational circumstances, an order may occasionally be shipped in more than one package.

If your order is split into multiple shipments, tracking information may be provided separately.

16. Product Availability

Orders are subject to product availability.

If a product becomes unavailable after an order is placed, NIRAMAYU may contact you to discuss:

  • Replacement with another available product

  • Waiting for stock replenishment

  • Partial cancellation

  • Refund for the unavailable product, where applicable

Any applicable refund will be processed according to our refund terms.

17. Contact Us About Your Shipment

If you have any questions regarding your order or shipment, please contact us.

📍 Warehouse Address:- Niramayu, KD Enterprises
33/87, Varun Path, Mansarovar, Jaipur, Rajasthan - 302020

📞 Customer Support / WhatsApp:
+91 91169 85500

🌐 Website:
www.niramayu.com

18. Important Note

NIRAMAYU makes reasonable efforts to ensure that orders are processed, packed, and dispatched properly. However, once a shipment has been handed over to a third-party courier partner, delivery timing may be affected by circumstances outside our direct control.

We will nevertheless make reasonable efforts to assist customers with tracking and shipment-related concerns.